Maintenance Request Procedure
Once you report a maintenance issue to us, we will contact you via the phone number or email address provided within five (5) business days. Emergency issues at any property will take precedence, and all other general maintenance requests will be answered in the order that they are received. By requesting a repair, you understand that a vendor may be assigned to address your maintenance issue and will call you within one (1) week to schedule the repair.
There are two (2) types of maintenance requests:
General Maintenance Request Examples: The following are some examples of general, non-emergency repairs. Non-functioning appliances or hot water heater, clogged toilet or sink, dripping faucet, running toilet, burner out in stove, garage door broken, being locked out of the house or small water leaks that do not gush water all over the floor.
Emergency Maintenance Request Examples: Emergency repairs are issues that will cause immediate property damage or possible life endangerment. Examples include but are not limited to fire, flood, uncontrollable water, sewer or septic tank back up, electrical problem endangering life, smell of gas, loss of heat, unable to lock or secure house, or roof damage.
Tenant Repair Accountabilities: Repair or damage caused by tenant negligence or misuse is the responsibility of the tenant. In such cases, repairs will be made, but the tenant will be charged for the cost of labor and materials.
Additional Options to Submit Maintenance Request Form: Tenants may also elect to download the Maintenance Request Form and select one of the options below to submit the completed form.
5127 East Virginia Beach Blvd.
Norfolk, VA 23502
Copies of the form will be available to complete in the office.